We will be back!

Due to unforeseen circumstances, our website has taken a bit of a break.

 

We know this is not helpful right now but we are working on getting this back up online ASAP

In the meantime time please find contact details below.

 

Auckland Branch | 77b Station Road, Penrose, Auckland | 09-580-0480 | vickersdirect.dynamic@xtra.co.nz

 

Napier Branch | 29 Mersey Street, Pandora, Napier | 06-834-4352 | dfsnapier@xtra.co.nz

 

REMINDER: AUCKLAND IS STILL IN COVID ALERT LEVEL 4 UNTIL 23:59 21 SEPTEMBER 2021, AND WORKING FROM HOME, WE WILL ALSO BE WORKING FROM HOME IN LEVEL 3 SO PLEASE CALL FIRST, NAPIER IS CURRENTLY IN COVID ALERT LEVEL 2 AND WORKING FROM THE OFFICE UNDER NEW GUIDELINES

STAY SAFE 

 

PLEASE VISIT OUR FACEBOOK AND INSTAGRAM PAGES FOR ANY COVID UPDATES WHILE THE WEBSITE IS DOWN

  • OUR BRANCHES COVID GUIDELINES (Scroll down for Napier which is under Auckland)

    AUCKLAND GUIDELINES (L3)


    AUCKLAND IS AT COVID ALERT LEVEL 3 as of 23:59 21 September 2021.

    *PLEASE READ THE GUIDELINES BELOW ON HOW THEY WILL OPERATE AT THIS LEVEL.*

    (Napier is still in Alert Level 2)

    This Level 3 may be different to what you are used to so please ensure you read the guidelines on Branches Social Media pages, our website dfsi.co.nz, and also when dealing with our staff directly.

    No entry into our office, workshop or any spaces inside the premises or vehicles.
    Our staff will be working from home where they can so please call ahead for assistance first on 09 580 0480 just in case someone needs to go into the office. Pick ups will be contactless at a pre arranged time. PLEASE DO NOT JUST SHOW UP.

    Service work will be provided for urgent essential customers only following our guidelines and the government guidelines - Contact us if you require service work that is not from an essential business. We can still do sales online via phone or email but not onsite.

    If you are one of our essential business customers as defined and listed in schedule 2 of the COVID-19 Public Health Response (Alert Level Requirements) Order (No 9) 2021 (Order), or are exempt from the order we may still be able to assist you with service and part procurement please contact us to discuss further.

    If you are onsite for whatever reason - masks are mandatory at all times. This goes for our staff and our customers. No Mask, No Assistance (unless medically exempt or under 12 years of age)

    All interactions must be contactless

    IF YOU ARE SICK PLEASE stay home and contact Healthline or your GP for a test and call our office from your home for further assisance if still needed.

    Contactless pick up will be from outside our premises on a suitable surface at a pre arranged time.

    Please ensure you wash/sanitise your hands and we will also ensure our surfaces are cleaned regularly.

    PPE will not be provided to our customers or visitors, you must provide and bring your own including masks, hand sanitiser etc.

    All payments must be done online - Contact us for further assistance

    If we are onsite at your location you must maintain a distance of 2m at least from our staff, if at anytime they feel unsafe they will pack up and leave your premises and let our management know.

    NAPIER GUIDELINES (L2)

    NAPIER IS AT COVID ALERT LEVEL 2 as of 23:59 on 7 September 2021.

    *PLEASE READ THE GUIDELINES BELOW ON HOW THEY WILL OPERATE AT THIS LEVEL.*

    This Level 2 may be very slightly different to what you are used to so please ensure you read the guidelines on Napier Branches Social Media pages, our website dfsi.co.nz, and also when dealing with our staff directly.

    We DO have a backlog of current service work - please contact the office to speak with us about your service work and when we are able to get that completed.

    IF YOU ARE SICK PLEASE stay home and contact Healthline or your GP for a test and call our office from your home for further assistance if still needed.

    MASKS - There is some confusion around masks with places like ours but please know that masks ARE mandatory on our site along with social distancing and signing in. (unless you are medically exempt or under 12 years of age)

    PPE will not be provided to our customers or visitors, you must provide and bring your own including masks, hand sanitiser etc if you wish to use this.
    Mandatory record keeping also comes into effect from 23:59 on 7 September 2021.

    Everyone aged 12 and over legally must keep a record of where they have been. If for whatever reason you do not have the covid tracer app to scan while on our premises, we will need to keep a record of your details manually as per the guidelines set out under this Alert level.

    Physical distancing still needs to be maintained, please follow all staff instructions when onsite while maintaining a safe distance of 2m.

    NO BATHROOM USE will be allowed onsite - this will remain for staff only.

    We will continue to do our part and also ensure that surfaces are cleaned often.


    PLEASE CHECK BACK OFTEN FOR UPDATES

    STAY SAFE NZ!